Job Title: Retail Operations Manager
Company: Artee Group
Location: Abeokuta, Ogun
Employment Type: Full-time
Salary: N750,000 – N1,000,000 per month
Artee Group is one of Nigeria’s fastest-growing business conglomerates, with interests spanning retail, real estate, shopping malls and manufacturing. Its history dates back to 1988, when Artee Industries Limited began operations with a 120-square-metre supermarket in Lagos under the Park ’n’ Shop banner. Over the past three decades, the company has expanded its operations and established itself as a prominent business group in Nigeria.
Job Summary
Artee Group is seeking to recruit a Retail Operations Manager to oversee the fresh food department across its assigned stores in Abeokuta, Ogun State. The successful candidate will be responsible for managing daily operations, ensuring product quality and availability, controlling inventory, driving sales performance and maintaining high standards of customer service and operational efficiency.
Key Responsibilities
- Oversee the day-to-day operations of the fresh departments across assigned stores, including bakery, HMR meals, fruits, vegetables and butchery.
- Ensure the availability of high-quality fresh products and maintain optimal inventory levels to meet customer demand.
- Implement merchandising strategies to maximise product visibility, appeal and sales.
- Monitor product freshness, quality and shelf life, taking proactive measures to minimise waste and losses.
- Foster a positive work environment that promotes teamwork, accountability and continuous improvement.
- Provide coaching and support to staff to enhance product knowledge, customer service skills and operational efficiency.
- Monitor and control expenses, including labour costs, shrinkage and overheads, to ensure profitability targets are achieved.
- Ensure compliance with operational checklists, standard operating procedures (SOPs) and store standards.
- Analyse sales data, market trends and customer preferences to optimise the assortment of fresh food products and accommodate seasonal variations.
- Implement strategies to enhance customer experience through effective product presentation, cleanliness and personalised service.
Action Plan and Key Performance Indicators
The Retail Operations Manager will be responsible for ensuring adherence to operational checklists, standard operating procedures and established store standards.
Financial Targets
- Sales Targets: Achieve and exceed 100% of assigned sales targets to ensure revenue objectives are met.
- Loss Prevention: Implement strategies to minimise shrinkage and prevent losses resulting from theft and operational errors, with a stated loss target of 3%.
- Sales Return: Maintain a sales return target of 0%.
- Shrinkage: Maintain an inventory shrinkage target of 0.50% by minimising losses arising from theft, damage and operational errors.
- Discount: Maintain a discount target of 0.11%, balancing competitive customer pricing with profitability and cost efficiency.
- Stock Cover: Achieve a target of 14.78% through effective inventory management, product freshness and reduced wastage.
- Stock Ageing: Manage fresh and HMR stock ageing beyond 90 days, with a target of 10%.
- Margin: Maintain a target margin of 33.67% for the fresh department.
Operational Targets
- Inventory Management: Maintain optimal inventory levels, minimise stock-outs and manage stock turnover effectively.
- Customer Service: Ensure high customer satisfaction by promoting positive shopping experiences and addressing customer concerns promptly.
- Visual Merchandising: Oversee product presentation in stores, ensuring attractive and organised displays that promote sales.
- Staff Productivity: Manage and motivate store employees to achieve operational excellence through effective task allocation and training programmes.
- Compliance: Ensure compliance with company policies, applicable regulations, and health and safety standards.
- Reporting: Provide regular reports to senior management on key performance indicators, sales trends and operational metrics.
Salary
N750,000 – N1,000,000 per month.
How to Apply
Interested and qualified candidates should submit their updated CV to [email protected] using the job title as the subject of the email.
Application Closing Date: 18th November, 2026.