Company: Keystone Bank | Job Title: Retail Sales Intern | Location: Lagos | Employment Type: Internship
Keystone Bank is a full-service commercial bank currently owned by Sigma Golf River Bank Consortium after being acquired from the Asset Management Corporation of Nigeria (AMCON) in 2017. The bank was granted its banking licence on August 5, 2011, by the Central Bank of Nigeria (CBN). Keystone Bank assumed the deposit liabilities, certain other liabilities and assets of former Bank PHB Plc following the revocation of the bank’s operating licence by the CBN.
Role Description
The Retail Sales Intern will support branch staff in promoting bank products and services to retail customers, providing basic product information and assisting with sales campaigns. The role is based on-site in Lagos.
Key responsibilities include:
- Engaging with walk-in customers and responding to their enquiries.
- Providing basic information about the bank’s products and services.
- Guiding customers on available account and loan options.
- Directing customers to the appropriate team members when necessary.
- Supporting sales campaigns and branch activities.
- Maintaining accurate records of customer interactions.
- Assisting with the resolution of simple customer service issues.
- Contributing to a positive customer experience within the branch.
- Learning and adhering to bank policies, procedures and compliance guidelines.
- Developing effective communication and interpersonal skills.
- Collaborating with team members to support the achievement of branch sales targets.
Qualifications and Requirements
- Strong retail sales skills and developing knowledge of banking products.
- Excellent customer service and communication skills.
- Good interpersonal skills and the ability to build rapport with customers.
- Interest in banking, finance or business, with a willingness to learn in a fast-paced retail environment.
- Currently enrolled in or recently graduated from a relevant tertiary programme is preferred.
- Basic numeracy and attention to detail.
- Ability to follow procedures and compliance guidelines.
- Professional demeanour and reliability.
- Willingness to work on-site in Lagos during standard banking hours.
- Candidates must be comfortable working around Akoka, Obalende, Victoria Island, Ikoyi and Lagos Island.
How to Apply
Interested and qualified candidates should apply online through LinkedIn.
Application Closing Date: Not Specified