Job Identification: 922
Location: Lagos, Nigeria
Employment Type: Full-time
Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider headquartered in Lagos, Nigeria. The company offers mobile voice and data services, mobile commerce and enterprise solutions, supported by its 2G, 3G and 4G networks.
Airtel Nigeria is recruiting to fill the position of State Business Manager – South-South Region. The successful candidate will drive revenue growth, customer acquisition, distribution expansion and operational excellence while overseeing sales, customer service, channel management and network performance across the region.
Job Summary
The State Business Manager will plan, monitor and drive the achievement of customer growth, revenue and market share targets for zonal operations. The role involves coordinating multiple teams and improving performance across sales, network operations, customer service, distribution and employee engagement.
Key Responsibilities
Customer Acquisition – Prepaid
- Develop and implement zonal sales strategies to increase gross customer additions.
- Monitor customer churn and grace periods.
- Oversee acquisition quality and ensure compliance with activation procedures.
- Ensure customer connections are activated within stipulated turnaround times.
Customer Acquisition – Postpaid
- Develop and implement sales strategies to increase postpaid customer additions.
- Monitor customer churn and grace periods.
- Supervise acquisition quality and compliance with activation requirements.
- Ensure timely activation of customer connections.
Revenue Generation and Growth
- Develop customer service strategies to improve collections and reduce bad debts across the zone.
- Promote value-added services (VAS) and upselling activities.
- Drive the reduction of recharge turnover, first-bill churn and zero-recharge cases.
Channel Management and Partner Satisfaction
- Audit and review channel partners and distributors to ensure healthy returns on investment.
- Monitor the timely disbursement of claims to market partners and ensure regular trade service.
- Develop and implement initiatives to improve channel partner satisfaction.
Distribution Expansion
- Develop zonal sales strategies to expand distribution through showrooms and Dealer Service Agents.
- Ensure distribution expansion aligns with targets for active Easy Charge outlets.
- Establish SIM-selling outlets and other retail outlets as a proportion of Easy Charge outlets.
Network Coverage and Quality
- Support network optimisation initiatives.
- Evaluate returns on investment for new network sites and oversee deployment.
- Monitor cell availability, call quality and efforts to reduce site outages across the zone.
Customer Service and Showroom Experience
- Develop customer service strategies to improve customer satisfaction scores.
- Ensure zonal showrooms have the required standard infrastructure.
- Ensure showroom employees receive relevant industry training and certifications.
Employee Engagement
- Motivate frontline employees through effective leadership and personal example.
- Implement action plans addressing workplace concerns identified through employee engagement surveys.
- Drive employee engagement performance in line with established business targets.
Educational Qualifications
- Bachelor’s degree in Management or a related Social Science discipline.
- A Master’s degree in Business Administration (MBA) is an added advantage.
Experience and Technical Competencies
- At least 12 years of experience in retail sales, preferably in telecommunications, FMCG or manufacturing.
- A minimum of four years’ experience at middle-management level.
- Excellent understanding and practical experience in Route-to-Market (RTM) and Go-to-Market strategies.
- Extensive sales and business development experience, with a proven record of revenue generation and growth.
- Excellent product knowledge.
Required Skills and Competencies
- Strong relationship management skills.
- Excellent numerical, analytical and problem-solving abilities.
- Strong presentation and communication skills.
- Proven leadership and team management capabilities.
- Ability to work independently with confidence and objectivity.
- Strong attention to detail.
- Excellent execution and performance management skills.
- A strong customer-centric orientation.
How to Apply
Interested and qualified candidates should apply online through the Airtel Nigeria recruitment portal.
Application Closing Date: 2nd November, 2026, at 12:59 a.m.