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Access Bank Plc is a financial institution with a presence in nine countries across Africa and the United Kingdom, as well as all major cities in Nigeria. Also known as Africa’s Bank of Best Practice, Access Bank operates on a platform of strong ethics, governance and professionalism.
Job Details
- Company: Access Bank Plc
- Location: Lagos
- Employment Type: Full-time
- Experience: Minimum of 2 years relevant experience
- Qualification: First Degree with a minimum of Second-Class Honours
- Industry: Banking & Financial Services
Job Description
The Team Member, Corporate Digital Payment Support will provide efficient support services to customers using the Bank’s corporate banking platforms, ensuring seamless transactions and effective resolution of operational and technical issues.
Key Responsibilities
- Monitor daily initiated payments continuously to ensure transactions are accurately settled or reversed in a timely manner, minimising operational risks.
- Support the onboarding and management of customers on the Primusplus platform, ensuring seamless setup and user experience.
- Contribute to the creation and improvement of customer training programmes, onboarding materials and user guides to enhance platform adoption and usage.
- Ensure all activities comply with the Bank’s service standards and Service Level Agreements (SLAs).
- Assist in preparing and analysing relevant reports to support decision-making and operational efficiency.
- Reconcile the various GLs managed by the team.
- Accurately call over processed transactions and customer mandates, as applicable.
- Perform assigned tasks diligently and proactively as directed by the Team Lead, Corporate Digital Payment Support.
- Collaborate with solution providers and IT teams to identify, troubleshoot and resolve secondary technical issues promptly.
- Evaluate the functionality and capabilities of existing internet solutions.
- Assist in defining requirements and developing a strong business case for upgrading the Primusplus platform.
Qualification
- First Degree in any discipline with a minimum of Second-Class Honours.
- A relevant Master’s degree will be an advantage.
Professional Membership
- A recognised professional certification will be an added advantage.
Experience
- Minimum of 2 years relevant experience.
Skills and Competencies
- Comprehensive knowledge of local and international banking operations.
- Strong understanding of the Bank’s policies, regulatory requirements and internal controls.
- Knowledge of industry best practices, emerging trends and innovations within the banking sector.
- Expertise in channel optimisation to enhance customer reach and operational efficiency.
- Outstanding customer service skills with the ability to address client needs effectively.
- Excellent relationship management skills, with the ability to foster strong partnerships with clients and stakeholders.
- Creative thinking and innovation to drive continuous improvement.
- Ability to identify opportunities and take initiative.
- Strong analytical skills to assess data and make informed decisions.
- Effective problem-solving abilities to address challenges proactively.
- Excellent interpersonal skills for collaboration and teamwork across diverse groups.
- Good knowledge of payment industry regulations.
- In-depth knowledge of electronic banking platforms and the technologies that support them.
- Extensive knowledge of the Bank’s products and offerings to provide informed solutions.
- Familiarity with project and product management principles.
- Strong verbal and written communication skills, with the ability to articulate complex ideas clearly and professionally.
- Basic knowledge of Microsoft Office Suite.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should apply online through the application link below:
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