UP Exchange Operations Officer at Unified Payment Services Limited

Company: Unified Payment Services Limited | Job Title: UP Exchange Operations Officer | Location: Lagos | Employment Type: Full-time | Reports to: Head, UP Exchange

Unified Payment Services Limited is a group of companies providing services across banking, payment schemes, financial technology, digital commerce, value-added services, payment solutions and software solutions. Unified Payments is a principal member or licensed acquirer of American Express, Mastercard, Visa and UnionPay and has played a significant role in developing the infrastructure supporting Nigeria’s modern payments ecosystem.

Job Objectives

The UP Exchange Operations Officer will provide advanced technical and operational support for UP Exchange payment platforms, integrations and services, ensuring the reliability, availability and efficient operation of payment solutions.

The role involves leading complex technical investigations, supporting client and financial institution integrations, coordinating incident resolution and providing technical guidance to analysts while collaborating with development, infrastructure, product and operations teams.

Duties and Responsibilities

Technical Integration and Onboarding

• Lead technical integration and onboarding of clients and financial institutions onto UP Exchange platforms.
• Provide technical guidance and ensure successful transition to production.

API and Transaction Support

• Configure, test and troubleshoot APIs and payment integrations.
• Monitor and investigate failed, pending, reversed and unsuccessful transactions.

Database and Application Support

• Use SQL/PostgreSQL to analyse transaction data and resolve discrepancies.
• Troubleshoot applications and infrastructure using logs, Linux tools, Docker, Nginx and related technologies.

Incident and Problem Management

• Take ownership of complex technical incidents and coordinate resolution within agreed SLAs.
• Conduct root-cause analysis and recommend permanent solutions for recurring issues.

Testing and Deployment

• Conduct UAT, integration, regression and technical testing for new services and APIs.
• Support production deployments, configuration changes and post-deployment verification.

Stakeholder Management

• Act as a technical point of contact for clients, financial institutions, vendors and internal teams.
• Coordinate with Development, Infrastructure, Product and Operations teams to resolve issues.

Service Improvement

• Identify opportunities to improve system reliability, performance and operational efficiency.
• Develop and maintain technical documentation, SOPs and troubleshooting guides.

Team Support and Mentoring

• Provide technical guidance and support to junior analysts.
• Review escalated issues and promote adherence to technical and operational standards.

Job Requirements

Education

• B.Sc. in Computer Science, Information Technology, Computer Engineering, Engineering or a related field.

Experience

• Minimum of 5 years’ experience in technical support, payment technology, digital banking, application support or a related technology environment.
• Hands-on experience supporting APIs, payment integrations, databases and Linux-based applications.
• Experience troubleshooting production applications and resolving complex technical incidents.

Technical and Professional Skills

• Strong knowledge of REST APIs, JSON, HTTP/HTTPS, authentication mechanisms and API testing tools such as Postman.
• Proficiency in SQL/PostgreSQL and experience analysing transaction data.
• Good understanding of Linux environments, system services, networking concepts, ports and application logs.
• Working knowledge of Docker, Nginx, SSH/PuTTY and application deployment processes.
• Strong understanding of payment transaction flows and digital payment environments.
• Strong analytical, troubleshooting and root-cause analysis skills.
• Excellent communication and stakeholder management skills.
• Ability to work effectively under pressure and manage multiple technical incidents simultaneously.
• Strong documentation, reporting and problem-solving skills.
• Ability to mentor junior team members and provide technical guidance.

How to Apply

Interested and qualified candidates should send their application to opeoluwa.oluyemi@up-ng.com, using the Job Title as the subject of the email.

Application Closing Date: 31st October, 2026