The British Council is the UK’s international organisation for cultural relations and educational opportunities. It builds connections, creates opportunities and fosters understanding between people in the UK and other countries.
The organisation works across more than 100 countries in arts and culture, English language, education and civil society. Founded in 1934, the British Council is a UK charity governed by Royal Charter and a UK public body.
Account Manager
Location: Abuja, FCT
Job ID: 50761
Contract Type: Indefinite
Pay Band: 6
Role Purpose
The Account Manager will manage a pipeline of qualified opportunities to secure new business and oversee a portfolio of existing accounts to retain customers, grow income and ensure that customer goals are achieved.
The role involves working with stakeholders across the Examinations business to sell solutions covering the organisation’s examinations products. The successful candidate will collaborate with different stakeholder groups during solution design, proposal and bid development, and service delivery.
The Account Manager will also serve as the primary internal and external contact for assigned business-to-business (B2B) accounts.
Main Accountabilities
Strategy and Planning
- Contribute to the development and execution of B2B sales strategies within an assigned territory to support revenue growth and business objectives.
- Use market insights and performance data to inform business planning, sales priorities and income targets.
Business Development
- Identify, develop and secure new business opportunities through prospecting, networking and tender monitoring.
- Manage the sales pipeline from lead generation through proposal development, negotiation and contract closure, working with internal teams to deliver customer-focused solutions.
- Support marketing initiatives that drive lead generation and business growth.
Achieving Sales Targets
- Take ownership of agreed sales and revenue targets by managing opportunities effectively and ensuring a seamless customer experience throughout the sales cycle.
- Lead solution development, coordinate stakeholder input, negotiate commercial agreements and recommend improvements that enhance sales performance, operational efficiency and service quality.
Relationship and Stakeholder Management
- Serve as the primary contact for assigned customers, building strong relationships that support customer satisfaction, retention and growth.
- Develop and implement account plans, coordinate cross-functional account teams and identify opportunities to expand customer relationships through additional British Council products and services.
Analysis and Reporting
- Maintain accurate customer and opportunity data within CRM and business systems.
- Monitor sales, delivery and retention performance, providing data-driven insights to support decision-making, continuous improvement and business objectives.
Managing Self and Others
- Coordinate activities across internal teams and external stakeholders to ensure efficient service delivery and customer solutions.
- Monitor progress against agreed standards and timelines while promoting collaboration, knowledge sharing and best practices across the organisation.
Requirements
Qualifications
- Sales or Marketing qualifications.
- A university degree or equivalent in a relevant subject or discipline.
Knowledge and Experience — Essential
- At least three years of sales experience, including some B2B sales experience.
- Familiarity with Salesforce or a similar customer relationship management (CRM) system.
- Proficiency in Microsoft Office programmes.
Desirable Experience
- Solution-sales experience in large sectors, such as financial services, media, pharmaceuticals, tourism or the government sector.
Role-Specific Skills
- High-level sales and negotiation skills.
- Strong stakeholder management skills.
- Project management skills.
- Proficiency in Microsoft Office programmes.
Language Requirements
- English proficiency at C1 level in both speaking and writing.
Application Closing Date
26th October, 2026, at 21:59 UK time.
How to Apply
Interested and qualified candidates should click here to apply online.
Please Note: Candidates must have the pre-existing legal right to work in Nigeria at the time of application.