Company: MeWe Electronics
Location: Eleganza Plaza, Ajao Estate, Lagos
Employment Type: Full-time
Salary: ₦300,000 – ₦400,000 per month
About MeWe Electronics
MeWe Electronics is a foremost Nigerian electronics brand that produces electronic and household appliances for a wide customer base.
About the Role
MeWe Electronics is seeking an experienced After-Sales Service Center Supervisor to oversee the daily operations of its service centre and ensure exceptional customer service throughout the after-sales journey.
The successful candidate will coordinate technicians, customer service teams, repair workflows, service quality, and customer satisfaction while ensuring operational efficiency.
Applicants must have experience in the 3C (Computer, Communication and Consumer Electronics) or Home Appliance industry, with a strong understanding of after-sales service management, customer experience, service centre operations, warranty processes, and service network operations.
Key Responsibilities
- Manage the day-to-day operations of the service centre.
- Supervise repair technicians, front desk officers, and customer service representatives.
- Ensure excellent customer service throughout the repair process.
- Monitor repair turnaround time (TAT) and customer satisfaction metrics.
- Coordinate repair scheduling and workload allocation.
- Ensure warranty claims are processed according to company policy.
- Resolve escalated customer complaints professionally and promptly.
- Monitor service centre performance using established KPIs.
- Maintain accurate service records and operational documentation.
- Ensure compliance with company procedures and service quality standards.
- Train, mentor, and evaluate service centre staff.
- Work closely with Technical, Inventory, Sales, and Customer Service teams.
Requirements and Qualifications
- Bachelor’s Degree or HND in Business Administration, Engineering, Customer Service Management, or a related discipline.
- Minimum of 5 years’ experience in after-sales operations within the 3C (Computer, Communication and Consumer Electronics) or Home Appliance industry.
- Previous experience supervising service centre operations is highly preferred.
- Strong leadership, communication, and customer relationship management skills.
- Experience using CRM or service management systems.
- Excellent organisational and decision-making abilities.
Core Competencies
- Service Centre Operations
- Customer Experience Management
- Team Leadership
- Complaint Resolution
- Operational Planning
- Performance Monitoring
- Service Quality Assurance
- Communication Skills
- Process Improvement
- Decision Making
How to Apply
Interested and qualified candidates should send their CV to [email protected] or [email protected], using After-Sales Service Center Supervisor as the subject of the email.
Application Closing Date: 11th September, 2026.