Job Title: Analyst – Customer Acquisition and Compliance
MTN Nigeria is a leading telecommunications company in Nigeria and part of the MTN Group, which operates across Africa and the Middle East. The company is recognised for its strong brand, commitment to customer service and investment in talent development.
MTN Nigeria is recruiting to fill the position of Analyst – Customer Acquisition and Compliance in Edo State.
Job Details
Company: MTN Nigeria
Location: Edo State
Division: Sales and Distribution
Job Identification: 7833
Reports To: Manager – Customer Acquisition and Compliance West
Employment Type: Full-time
Job Summary
The Analyst – Customer Acquisition and Compliance will analyse SIM registration, availability, supply and distribution, customer acquisition, retention and churn data. The successful candidate will provide insights into channel performance, monitor compliance and support business decisions aimed at improving customer acquisition operations.
Responsibilities
- Monitor and evaluate SIM registration channel performance against established objectives, covering walk-in centres, Mobile Lite, Connect Stores, Connect Points and other SIM registration agents.
- Collect, analyse and interpret channel data and prepare weekly and monthly reports for business review meetings.
- Manage the end-to-end device lifecycle, including tracking, monitoring device activity, utilisation and efficiency.
- Engage regional teams to monitor the implementation of customer acquisition channel initiatives.
- Maintain a reliable database to track channel performance, improve service delivery and support business decisions.
- Prepare monthly, quarterly and year-to-date performance reports.
- Provide functional support to the Customer Acquisition Manager.
- Coordinate the onboarding, training, system setup and exit processes for SIM acquisition agents.
- Analyse industry best practices and recommend improvements to the Customer Acquisition Manager.
- Attend state-level regulatory meetings and communicate outcomes to regional leadership.
- Monitor SIM registration compliance and support the achievement of customer acquisition targets.
Requirements
- A first degree in Computer Science, Statistics, Economics, Business Administration, Accounting or a related discipline.
- Fluency in English.
- Three to seven years of relevant work experience, including at least three years in a specialised area.
- Experience working collaboratively with others in a medium-sized organisation.
- Experience in project planning and reporting, sales, marketing or a related function.
- Experience using data mining tools.
- Previous telecommunications experience will be an added advantage.
Application Closing Date: 12th October, 2026, at 10:55 PM.
How to Apply
Interested and qualified candidates should apply online through the official MTN Nigeria recruitment portal using the link below.