Job Title: Analyst – Loyalty Management
MTN Nigeria is a leading telecommunications company and part of the MTN Group, with operations across Africa and the Middle East. The company focuses on delivering quality services, strengthening customer relationships and creating value through innovative products and customer engagement initiatives.
MTN Nigeria is recruiting to fill the position of Analyst – Loyalty Management in Ikoyi, Lagos.
Job Details
Company: MTN Nigeria
Location: Ikoyi, Lagos
Division: Marketing
Job Identification: 7826
Reports To: Manager – Loyalty Management
Employment Type: Full-time
Job Summary
The Analyst – Loyalty Management will support the implementation and monitoring of customer loyalty programmes designed to improve subscriber retention and increase customer value. The role involves analysing loyalty data, coordinating reward delivery, tracking programme performance and preparing reports to support business decisions.
Responsibilities
- Support the Loyalty Manager in identifying and implementing business opportunities that strengthen customer retention and encourage sustained spending among loyalty programme members.
- Collaborate with cross-functional teams to identify eligible customers, track their progress and migrate them to appropriate loyalty programmes.
- Coordinate approved loyalty reward schemes by monitoring reward disbursement, tracking fulfilment, resolving routine issues and escalating significant exceptions.
- Extract, validate, transform and analyse loyalty data to produce accurate reports and actionable programme insights.
- Prepare briefs, reports, presentations and supporting documents for planned loyalty management activities.
- Ensure all loyalty management reports are completed accurately and submitted on time.
- Coordinate contract documentation, purchase orders, supplier payments and procurement logistics in line with established procedures.
- Maintain organised records and ensure proper document management in accordance with internal controls.
- Monitor loyalty programme performance and provide insights to support improvements in subscriber retention and business outcomes.
Requirements
- A first degree in a relevant discipline.
- Fluency in English.
- Three to seven years of relevant work experience, including at least three years in a specialised area.
- Experience working collaboratively with colleagues and cross-functional teams.
- Previous experience working in a medium-sized organisation.
- Experience in customer analytics, loyalty programme reporting, market research or business insights will be an added advantage.
Application Closing Date: 19th October, 2026.
How to Apply
Interested and qualified candidates should apply online through the official MTN Nigeria recruitment portal using the link below.