Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria, headquartered in Lagos, the commercial nerve-centre of the country. The company ranks among the top mobile service providers in terms of subscribers, with a customer base of more than 39.8 million.
Airtel Nigeria offers a range of telecommunications products and services, including 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
Job Title: Area Technical Officer
Job Identification: 899
Location: Bayelsa
Employment Type: Full-time
About the Role
The Area Technical Officer will coordinate, control, manage, support and track day-to-day network operations within the zone to ensure optimal network availability, coverage and network performance. The role also provides local network support to Sales and Marketing teams and ensures network-impacting issues are proactively resolved.
Airtel Africa is an equal opportunity employer and is committed to diversity and inclusion in the workplace.
Responsibilities
Network Operations and Maintenance
- Support the operational interface with internal and external stakeholders, especially commercial teams, to ensure customer issues are resolved within acceptable KPIs.
- Track the special events calendar with ZBM and Marketing functions and ensure best-in-class service delivery during special events within the zone.
- Track zonal network performance across various KPIs and network availability metrics.
- Support periodic audits of transmission, core and radio networks, as well as preventive maintenance schedules.
- Ensure that special tasks or projects required by HQ Technical are executed within the zone.
- Work closely with the E//MS team to develop processes that prevent or reduce network failures.
- Track and ensure that colo partners deliver on agreed SLAs.
- Ensure SAQ activities are up to date, including rental renewals and lease payments, in collaboration with zonal Finance.
- Follow up with internal functions, managed services partners and colo partners on issues affecting radio network availability, quality and customer experience.
- Ensure that security and community issues do not delay site closures.
- Advise on and ensure the implementation of preventive measures by managed services and colo partners to improve network performance.
- Ensure adherence to applicable regulatory requirements.
- Audit and support zonal spares management to ensure the availability of critical and non-critical spares in zonal warehouses.
- Analyse network experience by conducting weekly trend analyses of complaint volumes and types.
- Ensure proactive and continuous improvement of customer experience and perception within the zone.
- Ensure power availability for all IBS sites that have not been transferred to the tower company.
- Drive continuous network improvement within the zone by developing improvement plans and following up with relevant network functions.
Financial Management
- Direct the compilation of the annual zonal operating plan for Airtel Nigeria Networks.
- Drive the achievement of annual zonal operating plan targets and local and group operating expenditure-saving initiatives to optimise network investments.
- Maintain a key focus on recurring operating expenditure.
Process Documentation and Compliance
- Establish an SLA measurement framework to ensure all service providers are accurately evaluated, rewarded and penalised.
- Identify, document and implement processes, procedures and policies to continuously improve operational efficiency.
- Ensure all network facilities are maintained in line with global best practices.
Regulatory Compliance
- Ensure all operations and maintenance activities in the zone comply with applicable regulatory requirements.
Partner Management
- Ensure effective processes for managing service providers.
- Ensure zonal service provider requirements are adequately supported by both local and central network teams.
Qualifications
Educational Qualifications
- Bachelor’s Degree in Electrical/Electronic Engineering or Telecommunications Engineering.
- Master’s Degree in Engineering is an advantage.
Relevant Experience and Technical Skills
- Minimum of 8 years’ varied experience in operations and maintenance in the telecommunications industry.
- 3–5 years’ managerial or supervisory experience in a GSM/mobile company.
- Sound knowledge of mobile network operations and maintenance.
Other Requirements
- Analytical and presentation skills.
- Strategic negotiation skills.
- Entrepreneurial disposition in decision-making and resource management.
- Logical decision-making abilities.
- Flexible and dedicated approach to work.
- Ability to innovate and deliver value to the business.
- Ability to manage outsourcing partners and ensure effective delivery against service level agreements.
- Ability to motivate and lead internal and external partners.
- Impeccable integrity and character.
- Results-oriented and proactive approach.
- Good communication skills.
- Cost, process and automation innovation skills.
How to Apply
Interested and qualified candidates should:
Application Closing Date: 5th October, 2026, 11:59 PM.