Ecom is seeking an experienced IT professional for the position of Assistant IT Manager in its IT Department in Lagos, Nigeria. The successful candidate will be responsible for managing IT infrastructure, business applications, technical support services, and technology projects to ensure reliable, secure, and efficient IT operations.
The role involves overseeing IT service delivery, implementing security standards, managing vendors and IT assets, and collaborating with business stakeholders and regional and global IT teams to improve technology adoption and operational performance.
Key Responsibilities
IT Operations and Infrastructure
- Ensure compliance with Group IT policies, procedures, technical standards, and security guidelines.
- Maintain and improve IT infrastructure through the implementation of appropriate technologies and best practices.
- Install, configure, maintain, and support hardware, software, and IT equipment.
- Conduct routine audits of systems, software, hardware assets, and IT processes.
- Develop, maintain, and support IT systems, applications, databases, and related technologies.
- Administer servers, backup systems, disaster recovery processes, and business continuity measures.
- Manage internal and hosted network infrastructure, including firewalls, servers, switches, wireless networks, and telephony systems.
- Monitor system, server, and network performance to ensure availability and reliability.
- Provide technical support and guidance to end users and business teams.
Service Management and User Support
- Manage the IT Service Management (ITSM) platform, ensuring tickets are created, assigned, escalated, resolved, and closed within established service-level agreements (SLAs).
- Lead and monitor the IT support team to ensure effective service delivery.
- Investigate recurring incidents, identify root causes, and implement preventive and corrective measures.
- Maintain documentation of incidents, solutions, procedures, and knowledge base articles.
- Provide technical training and guidance to support staff and end users.
IT Projects and Business Applications
- Support the planning, coordination, and implementation of IT infrastructure and business application projects.
- Collaborate with stakeholders, vendors, and project teams to deliver projects within agreed timelines and budgets.
- Coordinate and facilitate User Acceptance Testing (UAT).
- Develop training materials and conduct end-user training sessions.
- Provide post-implementation and production support.
- Participate in change management activities and ensure compliance with change control procedures.
- Maintain proper project documentation.
- Work with regional and global IT teams to align project implementations with corporate standards and architecture.
Vendor, Asset, and Budget Management
- Assist in preparing and managing IT budgets.
- Coordinate the procurement of IT hardware, software, licences, subscriptions, and maintenance services.
- Maintain IT asset inventories and software licensing records.
- Manage relationships with IT vendors, service providers, and implementation partners.
Security, Compliance, and Governance
- Support IT security initiatives and ensure compliance with security policies.
- Develop and maintain IT policies, procedures, and disaster recovery documentation.
- Assist with security assessments, audits, and remediation activities.
- Prepare and present IT operational reports, key performance indicators (KPIs), and project status updates.
Requirements
- HND or bachelor’s degree in Computer Science, Computer Engineering, Information Technology, Cybersecurity, or a related field.
- A minimum of five to eight years of progressive IT experience, including at least two years in a senior support or supervisory role.
- Strong knowledge of IT infrastructure management, service delivery, and technology project implementation.
Preferred Certification
- Professional IT certifications, such as Microsoft Azure, Microsoft 365, or ITIL Foundation.
Specialised Skills and Competencies
- Alignment with Ecom’s core values of Integrity, Innovation, Inclusivity, Excellence, and Collaboration.
- Hands-on experience with VLAN management, IP routing, subnetting, firewalls, and enterprise switches.
- Practical experience managing Active Directory, server architectures, and office productivity suites such as Microsoft 365.
- Strong analytical and troubleshooting skills, including the ability to diagnose complex software issues and network failures under pressure.
- Excellent verbal and written English communication skills, with the ability to explain technical issues to non-technical stakeholders.
- Strong decision-making, team leadership, and workflow coordination skills.
Department
IT.
Location
Lagos, Nigeria.
How to Apply
Interested and qualified candidates should apply online through the Ecom careers portal using the link below:
Application Link: https://careerswestafrica.ecomgroup.com/jobs/7931106-assistant-it-manager
Application Closing Date: Not Specified.