View and Apply for More:
Share post
Company: PalmPay
Job Title: Customer Service Representative
Job Type: Contract
Location: Lagos, Nigeria
Job Field: Customer Service / Call Centre
Level: Entry Level
Work Mode: Hybrid
Salary: Basic ₦70,000 + KPI ₦20,000–₦100,000
Job Description
PalmPay is seeking a Customer Service Representative to join its inbound customer support team. The successful candidate will be responsible for handling customer enquiries, resolving issues, providing accurate information and ensuring a positive customer experience.
Key Responsibilities
- Respond to customer enquiries through inbound call platforms.
- Provide accurate information about products, services, policies and procedures.
- Assist customers with orders, payments and account-related issues.
- Identify customer problems and provide appropriate solutions.
- Troubleshoot technical and service-related issues.
- Escalate complex cases to supervisors or specialised teams when necessary.
- Handle multiple customer interactions and navigate CRM, knowledge base and other systems effectively during calls.
- Accurately record customer interactions, case notes and updates in the relevant systems.
- Maintain a professional, polite and friendly tone when communicating with customers.
- Ensure quick response times and high customer satisfaction levels.
- Follow company communication guidelines and approved scripts.
- Stay updated on company products, promotions, policies and procedures.
- Use internal knowledge bases to provide accurate and timely responses.
- Meet assigned customer service KPIs, including average handling time, customer satisfaction (CSAT), resolution time and average talk time.
Requirements
- Entry-level candidates are welcome to apply.
- Good verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Ability to multitask and work effectively with different systems while handling calls.
- Good computer and CRM navigation skills.
- Ability to remain calm, polite and professional when dealing with customers.
- Strong attention to detail and accurate documentation skills.
- Ability to work in a target-driven environment.
How to Apply
Interested and qualified candidates should apply online through the official PalmPay recruitment portal:
Apply for the Customer Service Representative position
Application Closing Date: Not Specified
Share post