Inguest Global Partners Limited is recruiting on behalf of its client for the position of Customer Solution Provider in Ikeja, Lagos.
The successful candidate will provide customer support, resolve enquiries and complaints, onboard new users and help deliver a smooth customer experience across different regions and cultures.
Job Title: Customer Solution Provider
Location: Ikeja, Lagos
Employment Type: Full-time
Industry: Financial Services / Customer Service
Job Summary
The Customer Solution Provider will serve as a key point of contact for customers, handling enquiries, resolving complaints, supporting user onboarding and building strong relationships with new and existing users.
The role requires a friendly, articulate and customer-focused professional who can communicate effectively with people from diverse backgrounds and provide appropriate cultural and language support.
Key Responsibilities
Customer Engagement and Support
- Respond promptly to customer enquiries via phone and other communication channels.
- Communicate effectively with customers from diverse backgrounds.
- Educate customers about the client’s financial products, services and procedures.
Onboarding and Retention
- Assist with the registration and onboarding of new customers, ensuring all details are accurately captured.
- Follow up with users to ensure a smooth customer experience and encourage long-term engagement.
- Build trust and rapport with new and existing users, particularly within Hausa-speaking communities.
Issue Resolution
- Handle customer complaints professionally and provide timely solutions or escalate issues when necessary.
- Track and report recurring issues and customer feedback to improve service delivery.
Documentation and Reporting
- Maintain accurate records of customer interactions using internal systems.
- Prepare daily and weekly reports on customer issues, trends and resolutions.
Team Collaboration
- Work closely with other customer experience staff to ensure consistency in service delivery.
- Provide cultural and language support for marketing, outreach and customer feedback campaigns.
Requirements
- HND or B.Sc. in any discipline.
- Must not be above 35 years of age.
- Must have completed NYSC or possess an exemption certificate.
- 2–3 years of prior experience in customer service or client-facing roles is preferred.
- Strong interpersonal, communication and conflict-resolution skills.
- Patient, empathetic and passionate about customer satisfaction.
- Comfortable using spreadsheets and basic digital tools.
Key Attributes
- Friendly and warm personality.
- Culturally sensitive and respectful.
- Excellent listening and communication skills.
- Reliable, accountable and detail-oriented.
- Ability to build positive relationships with customers.
Remuneration and Benefits
- Salary: N150,000 – N200,000 monthly, negotiable based on prior experience.
- HMO.
- Pension.
- 13th-month salary.
- Annual leave allowance.
- Opportunity to serve and grow with a fast-expanding financial brand.
- Training and development opportunities.
How to Apply
Interested and qualified candidates should forward their CV to [email protected] using “Customer Solution Provider” as the subject of the email.
Application Closing Date: 16th October, 2026.