Location: Nigeria, Multiple Locations
Employment Type: Full-time
Job Number: 200057468
Work Arrangement: 3 days per week in-office
Travel: Less than 25%
Profession: Customer Success
Discipline: Customer Success Account Management
Role Type: Individual Contributor
Date Posted: September 25, 2026
Job Summary
Microsoft is seeking a Customer Success Account Manager to help customers maximise the value of their investments in Microsoft solutions. The successful candidate will work closely with customer stakeholders to understand their business goals and challenges, coordinate the right people and services, and drive measurable outcomes.
The role combines business, technical and relationship-management skills to guide customers through digital transformation. The successful candidate will connect customer priorities with Microsoft solutions across cloud and modern work, identify and mitigate risks, drive adoption and promote operational health.
Key Responsibilities
- Build and maintain strong relationships with key customer stakeholders and technical professionals.
- Coordinate internal and external teams to support customer priorities and deliver secure, high-quality solutions.
- Lead strategic programme planning and customer-facing reviews.
- Manage stakeholder expectations and prioritise engagements based on customer outcomes and account priorities.
- Engage customers in business value and technology discussions aligned with their goals.
- Promote security, resiliency and digital transformation across cloud and modern work environments.
- Partner with account teams to develop and execute customer success plans.
- Translate customer success plans into actionable programmes of work.
- Analyse data and customer feedback to identify and address blockers affecting customer adoption and consumption.
- Mobilise resources to resolve issues and identify opportunities for growth, optimisation and customer retention.
Required Qualifications
- Master’s Degree in Business, Sociology, Psychology, Computer Science or a related field and 5+ years of experience in customer success, solution delivery, practice management, customer-facing consulting or portfolio management; OR
- Bachelor’s Degree in Business, Sociology, Psychology, Computer Science or a related field and 6+ years of relevant experience; OR equivalent experience.
- Experience building and maintaining relationships with senior customer executives in large, complex or strategically important accounts.
- Experience managing cross-functional stakeholder relationships and building alignment around customer solutions, programmes or engagements.
- Experience planning and managing a portfolio of customer engagements, including resource coordination, communication, cross-team collaboration and progress tracking.
Preferred Qualifications
- Master’s Degree in a relevant field and 6+ years of relevant experience; OR Bachelor’s Degree in a relevant field and 8+ years of relevant experience; OR equivalent experience.
- 3+ years of relevant work experience within the customer industry.
- Microsoft or equivalent competitor certification, such as AWS certification, in relevant technologies.
- ITIL Foundation or equivalent service management certification.
- Project Management Institute (PMI) or equivalent project management certification.
- Prosci or equivalent certification.
- Experience with cloud and hybrid technology environments, including Microsoft Azure, Modern Work, Dynamics 365, Security or related platforms.
- Ability to influence strategic decisions, constructively challenge customer thinking and build consensus among executive, business and technical stakeholders.
- Strong communication and presentation skills, with the ability to work effectively with technical and non-technical audiences.
How to Apply
Interested and qualified candidates should apply online through the Microsoft careers portal:
https://apply.careers.microsoft.com/careers/job/1970393557006452
Applications will be accepted on an ongoing basis until the position is filled. The position will be open for a minimum of five days.
Application Closing Date
Not Specified