Customer Support Officer at Salpha Energy

Company: Salpha Energy | Job Title: Customer Support Officer | Location: Lekki, Lagos | Employment Type: Full-time

Salpha Energy is a renewable energy company focused on providing affordable solar energy solutions. The company addresses the growing need for reliable energy by enabling individuals and communities to harness solar power through innovative and quality-conscious products designed for outdoor campaigns, entrepreneurial activities, rural settlements and disaster relief.

Job Summary

Salpha Energy is seeking a proactive and articulate Customer Support Officer to join its Communications Department. The successful candidate will be responsible for communicating the company’s solar energy solutions clearly while providing excellent customer support.

The role will contribute to customer engagement, support the company’s mission and help strengthen its position as a leader in clean energy.

Responsibilities

Customer Support

• Serve as the first point of contact for customer enquiries via phone and chat.
• Provide timely, accurate and empathetic responses to customer questions and concerns.
• Use strong communication and interpersonal skills to ensure customer satisfaction and retention.
• Follow up with sales and technical teams to ensure customer satisfaction and resolve customer issues.
• Follow up with customers after service to assess satisfaction and encourage feedback and testimonials.

Departmental Support

• Support the implementation of communication strategies that promote the brand, customer success stories and sustainability initiatives.
• Assist in creating and editing marketing collateral, sales materials and web content that reflect the company’s voice and values.
• Close sales from contacts generated through advertisements.
• Collaborate with internal teams to gather product updates, customer testimonials and field content for distribution across relevant channels.

Documentation and Reporting

• Maintain accurate records of customer interactions and issues on the company’s drive for management review.
• Prepare and submit regular reports on customer enquiries, resolutions and feedback.

Google Suite Proficiency

• Use Google Docs and Google Sheets to create and manage documents, reports and spreadsheets efficiently.

Problem Solving

• Use excellent problem-solving skills to address customer issues and escalate complex problems when necessary.
• Remain calm and effective under pressure.
• Demonstrate the ability to learn quickly and adapt to new processes.

Requirements

• Bachelor’s Degree in Marketing, Communications, Public Relations, Business or a related field.
• 1–4 years of experience in customer service or marketing communications.
• Candidates living on the Island are advised to apply.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-first mindset.
• Proficiency in Microsoft Office, Google Suite and content creation platforms.
• Ability to multitask and work effectively in a fast-paced, mission-oriented environment.

Additional Qualifications

• Familiarity with renewable energy or sustainability-focused industries.
• Experience with digital marketing, SEO or social media management.

How to Apply

Interested and qualified candidates should send their CV to salpha@salphaenergy.com, using the Job Title and Location as the subject of the email.

Application Closing Date: Not Specified