Job Title: Head of Banking Operations
Location: Lagos
Employment Type: Full-time
Hope Payment Service Bank Limited (Hope PSBank) is Nigeria’s premier digital-first bank. Incorporated in September 2019, Hope PSBank leverages digital technologies to deliver inclusive financial services. The bank is committed to ensuring that everyone, irrespective of education, social or economic status and location, has convenient access to financial and payment services through the 4As: Accessibility, Affordability, Availability and Awareness of Digital Financial Services.
With Hope PSBank, mobile telephone users can access instant digital financial and payment services using their phone numbers as account numbers and as a means of payment across multiple channels, including person-to-person transactions, web, merchants’ points of sale, automated teller machines and agency outlets. Transactions on the bank’s platforms can be settled into customers’ accounts with any bank of their choice, reflecting the bank’s philosophy of viewing other service providers as partners in serving customers.
Job Purpose
- Ensure effective service delivery and efficient processing of all banking operations transactions within the stipulated turnaround time (TAT).
- Act as backup staff to Head Office Operations when required and provide effective supervision to other members of the Operations team.
Key Responsibilities
- Support Head Office Operations across the entire Operations function of the Bank.
- Monitor effective reconciliation of electronic fund transfers and appropriate GL accounts.
- Monitor and ensure accurate posting of all settlement entries on payment channels and electronic transfers into the respective GL, income and expense accounts.
- Authorise all POS Merchant inward transfers into client accounts.
- Track and authorise failed inflows arising from system issues into customers’ accounts.
- Reconcile and settle all payments and transfers conducted through the Bank’s various electronic platforms.
- Review daily transactions conducted through the Bank’s application against the switching company’s records, including CBA Reports and Settlement Reports.
- Process refunds of failed transactions to customers’ accounts upon approval from the HOD, Technical Support.
- Conduct daily proof of accounts and reconciliation of all Operations and Settlement GLs in the Bank.
- Reconcile all external bank statements daily with their corresponding internal mirror GLs, including CBN RTGS Statements, UBA Settlement Accounts, UBA Current Accounts and POS Merchant Settlement Accounts.
- Ensure proper documentation and archiving of transaction records.
- Ensure efficient processing of interbank placements and investment bookings, including TDs, NTBs and bonds.
- Promptly generate and send accurate investment confirmation letters to clients.
- Perform any other duties that may be assigned from time to time.
Requirements
Education / Professional Qualification
- Minimum of a First Degree or its equivalent in Accounting, Banking and Finance or a related discipline.
- Postgraduate degree or MBA will be an added advantage.
- Professional qualifications such as ICAN, ACCA or CIBN.
Experience
- Minimum of 12 years’ post-graduation experience in Banking Operations.
Skills
- Excellent customer service orientation.
- Sound understanding of products and operational processes across key business areas of the Bank.
- Strong written and oral communication skills.
- Good presentation skills.
- Good knowledge of Microsoft Office applications.
How to Apply
Interested and qualified candidates should forward their updated CV to using Head of Banking Operations as the subject of the email.[email protected]
Application Closing Date: 16th September, 2026.