Job Title: Operations Officer
Location: Lagos
Employment Type: Full-time
Hope Payment Service Bank Limited (Hope PSBank) is Nigeria’s premier digital-first bank. Incorporated in September 2019, Hope PSBank leverages digital technologies to deliver inclusive financial services. The bank is committed to ensuring that everyone, irrespective of educational, social or economic status and location, has convenient access to financial and payment services through the 4As: Accessibility, Affordability, Availability and Awareness of digital financial services.
With Hope PSBank, mobile telephone users can access instant digital financial and payment services using their phone numbers as account numbers and as a means of payment across multiple channels, including person-to-person transfers, web, merchants’ points of sale, automated teller machines and agency outlets. The bank’s platforms enable transactions to be settled into customers’ accounts with any bank of their choice.
Job Summary
The Operations Officer will be responsible for ensuring effective service delivery and efficient processing of banking transactions within the stipulated turnaround time (TAT). The role will also support Head Office operations across Central Operations, Settlement Operations, Treasury Operations and Electronic Banking Operations, including Mobile, Internet and USSD channels.
Responsibilities
- Support the Operations team in executing transactions across the Bank’s operations.
- Conduct daily proofs and effective reconciliation of inward and outward electronic fund transfer GL accounts.
- Monitor, raise and post accurate settlement entries for payment channels and transfers into respective GLs, including income, charges and Merchant POS transactions into client accounts where applicable.
- Reconcile and settle payments and transfers conducted through various electronic platforms, including Internet/Web, Mobile and USSD.
- Review daily transactions conducted through the Bank’s application against records from the switching company.
- Process manual reversals of failed transactions to customers’ accounts upon approval.
- Escalate open items arising from system issues or errors from the Settlement team to Head Office Operations.
- Perform any other duties that may be assigned from time to time.
Requirements
Education
- Minimum of a First Degree or its equivalent in Accounting, Banking and Finance or a related discipline.
- A postgraduate degree or MBA will be an added advantage.
- Professional qualifications such as ICAN, ACCA, CIBN or ACA are desirable.
Skills
- Excellent customer service orientation.
- Sound understanding of banking products and operational processes across key business areas.
- Strong written and oral communication skills.
- Good presentation skills.
- Good knowledge of Microsoft Office applications.
Experience
- Minimum of three (3) years’ post-graduation experience in Banking Operations.
How to Apply
Interested and qualified candidates should send their CV to using Operations Officer as the subject of the email to [email protected]
Application Closing Date: 15th September, 2026.