Unified Payment Services Limited is a group of companies providing services across banking, payment schemes, financial technology, digital commerce, value-added services, payment solutions and software solutions. Unified Payments is a principal member or licensed acquirer of American Express, Mastercard, Visa and UnionPay and has played an important role in developing the infrastructure supporting Nigeria’s modern payments ecosystem.
Job Title: Head, People & Culture
Location: Lagos
Employment Type: Full-time
Job Summary
The Head, People & Culture will lead the organisation’s people agenda by developing and implementing strategies that attract, engage, retain and optimise talent while fostering a high-performance culture aligned with business objectives.
The role provides leadership across workforce planning, employee engagement, performance management, talent management, employee relations, compensation governance, organisational development and HR analytics to enhance organisational effectiveness and employee experience.
Key Responsibilities
Talent Acquisition & Workforce Planning
- Develop and implement talent acquisition and workforce planning strategies.
- Maintain optimal staffing levels across the organisation.
- Reduce time-to-fill and recruitment costs.
- Improve quality of hire.
- Build talent pipelines for critical and hard-to-fill positions.
Employee Engagement & Culture
- Drive initiatives that strengthen employee engagement, organisational culture and employee experience.
- Improve employee engagement and satisfaction.
- Foster a positive, inclusive and high-performance culture.
- Implement employee recognition and wellness initiatives.
- Promote organisational values and desired behaviours.
Employee Retention & Talent Management
- Develop and execute talent management and employee retention strategies.
- Reduce voluntary employee turnover.
- Increase retention of high-performing employees.
- Lead succession planning for key and critical positions.
- Support career mobility and talent development initiatives.
Performance Management & Organisational Effectiveness
- Drive a robust performance management framework that promotes accountability and continuous improvement.
- Ensure timely completion of performance reviews.
- Improve individual and team performance outcomes.
- Align employee objectives with corporate goals.
- Promote a culture of performance excellence and accountability.
Compensation, Benefits & Rewards
- Ensure compensation and benefits programmes remain competitive and equitable.
- Maintain market competitiveness of remuneration structures.
- Improve employee satisfaction with rewards and benefits.
- Oversee annual salary reviews and incentive processes.
- Ensure pay equity and reward governance.
Employee Relations & Workplace Climate
- Promote positive employee relations and a harmonious working environment.
- Manage grievance and disciplinary processes effectively.
- Strengthen employer-employee relationships.
- Resolve workplace conflicts promptly.
- Maintain a positive employee relations climate.
Organisational Development & Change Management
- Lead organisational development initiatives that improve efficiency and workforce alignment.
- Support organisational restructuring and workforce optimisation.
- Drive change management programmes.
- Review and enhance organisational structures, policies and processes.
- Improve organisational effectiveness and agility.
HR Analytics & Workforce Productivity
- Leverage people analytics and workforce insights to support strategic decision-making.
- Develop and maintain HR dashboards and scorecards.
- Monitor workforce productivity and people metrics.
- Generate actionable insights for business leaders.
- Drive data-informed decision-making across the organisation.
HR Operations, Governance & Compliance
- Ensure operational excellence across HR processes.
- Maintain HR policy and governance frameworks.
- Ensure compliance with labour laws, regulations and company policies.
- Strengthen HR processes and service delivery standards.
- Manage HR risks and ensure effective controls.
Strategic HR Business Partnership
- Partner with business leaders to deliver people solutions that support organisational growth and transformation.
- Translate business strategy into people initiatives.
- Support leadership in workforce and talent decisions.
- Provide strategic HR advisory services.
- Drive alignment between people strategy and business objectives.
Key Performance Indicators
- Employee engagement score.
- Voluntary employee turnover rate.
- Quality of hire index.
- Time-to-fill critical positions.
- High-performer retention rate.
- Performance review completion and goal achievement rate.
- Workforce productivity index.
- Compensation competitiveness ratio.
- Succession coverage for critical roles.
- HR compliance and audit score.
Requirements
- Bachelor’s Degree in Human Resources, Industrial Relations, Psychology, Business Administration or a related discipline.
- Master’s Degree in Human Resources, Business Administration or a related field is an added advantage.
- Professional certification such as CIPM, SHRM-SCP, SHRM-CP, HRCI, CIPD or equivalent.
- Minimum of 10 years’ progressive HR experience, with at least 5 years in a senior HR leadership role.
- Proven experience in talent management, employee engagement, organisational development, performance management, employee relations, compensation management and HR strategy execution.
- Strong experience using people analytics and workforce data to support business decisions.
- Strong competencies in strategic HR management, talent acquisition, workforce planning, employee engagement and culture building.
- Strong knowledge of talent management, succession planning, performance management and compensation and benefits.
- Excellent employee relations, conflict resolution, organisational development and change management skills.
- Strong HR analytics and reporting capabilities.
- Excellent business acumen, leadership, stakeholder management, communication and influencing skills.
- Strong problem-solving and decision-making abilities.
- High emotional intelligence.
How to Apply
Interested and qualified candidates should apply online through the Unified Payment Services recruitment portal.
Apply for the Head, People & Culture position
Application Closing Date: Not Specified.