Jaza Energy is a solar energy company working to expand access to clean and affordable energy across Sub-Saharan Africa. The company operates a decentralised energy network through solar-powered hubs where customers can charge and exchange batteries used to power their homes.

Jaza Energy is recruiting a Hub Manager to oversee the launch and growth of new hubs in Ebonyi State. The successful candidate will support customer acquisition, hub profitability, team development and operational standards while recruiting, training and coaching Jaza Stars.

Job Details

Job Title: Hub Manager
Company: Jaza Energy
Location: Abakaliki, Ebonyi State, Nigeria
Employment Type: Contract
Workplace Type: Onsite
Job Function: Execution
Salary: N180,000 – N200,000 monthly

Job Overview

The Hub Manager is the second layer of Jaza’s frontline team, directly managing the launch of new hubs and supporting their growth towards profitability. The role requires an entrepreneurial mindset, strong leadership capabilities and the ability to develop Jaza Stars through effective recruitment, training and coaching.

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The Hub Manager will also be responsible for increasing active customers, improving customer retention, supporting hub revenue growth and maintaining high operational standards.

Roles and Responsibilities

Support hub growth through customer acquisition initiatives, targeting an average of 130 active customers at L7.
Conduct door-to-door sales alongside Jaza Stars to increase the number of active customers.
Manage customer retention by proactively following up with churned customers.
Support revenue growth through membership renewals and customer conversion from pay-per-swap to memberships, targeting an average of N1 million monthly recurring revenue and over $2.8 ARPU.
Take ownership of hub profitability and support Jaza Stars with best practices for hub revenue growth and balancing.
Ensure 100% compliance with lost and missing pack metrics.
Coach Jaza Stars on effective sales practices, including sales pitches, overcoming customer barriers, closing sales and customer registration.
Coach Jaza Stars on customer service, including customer and product education, appropriate language and tone, answering questions, and resolving or reporting complaints promptly.
Lead by example in demonstrating Jaza behaviours and compliance with SOPs.
Coach Jaza Stars on inventory management, including pack scanning schedules, following up on missing packs, Pack In/Pack Out processes, pack rotation, reporting defective packs and identifying tampered packs.
Flag challenges that may limit hub growth or reliable service to the Regional Coordinator.
Own the Jaza Stars recruitment process, including advertising, interviews and training.
Attend Hyper Care meetings, provide clear action plans towards hub growth, share progress updates and flag challenges.

Must-Have Skills

Sales
Sales Management
Customer Acquisition
Customer Retention
Marketing
Stakeholder Management
Communication

Qualifications

Bachelor’s Degree or equivalent in Sales, Administration, Marketing or any other related discipline.
Minimum of 5 years’ experience in Sales, Customer Relations, Entrepreneurship or a related field.
Strong leadership capabilities, with previous experience leading, managing or training a team.
Excellent communication and interpersonal skills, with the ability to collaborate with people from diverse backgrounds.
Data-driven approach with the ability to make analytical decisions.
Passion for Jaza’s mission of increasing access to energy and employment for women.

How to Apply

Interested and qualified candidates should apply online through the Jaza Energy recruitment portal:

Click here to apply online

Application Closing Date

Not Specified