Billing Officer at Alaro City Development FZC

Alaro City Development FZC is developing an integrated, mixed-use city spanning over 2,000 hectares in the North West Quadrant of the Lekki Free Zone. The development aims to address urban congestion and the shortage of quality housing and commercial property in Lagos and across Africa.

Alaro City’s vision extends beyond real estate development to creating the infrastructure, living and working spaces, communities, schools and hospitals needed to support Nigeria’s economic growth, meet the aspirations of Africa’s growing middle class and serve as a catalyst for further urban development. Its team comprises multi-skilled professionals and experts across different fields who share a strong drive to contribute to improved urban development in Africa.

Job Title: Billing Officer
Location: Lagos
Job Type: Full-time
Department: Utilities
Industry: Real Estate / Urban Development

Job Summary

The Billing Officer will be responsible for the accurate administration of customer accounts for electricity, water and fibre internet services. The role involves timely meter data processing, billing, customer account management, payment monitoring and service activation while maintaining high standards of data integrity and customer service.

Key Responsibilities

• Generate accurate monthly bills across all utility entities, including Electricity, Water and Sewerage, Internet Services and Gas, using ecWIN7 and Sage 300.
• Serve as the Alaro Utilities customer liaison officer and manage customer utility complaints.
• Carry out daily and weekly gas volume nominations in a timely and accurate manner.
• Manage the end-to-end gas shipping process and gas volume reconciliations.
• Process utility billing adjustments, credits and corrections where authorised.
• Identify and escalate metering issues and discrepancies in a timely manner.
• Receive and review customer applications for all utility entities, including Electricity, Water and Sewerage, Gas and Internet Services.
• Create and maintain customer accounts across all utility entities.
• Administer customer information, including addresses, contact details, tariffs and service status.
• Monitor customer payments received through approved payment channels.
• Follow up on payments and outstanding invoices for overdue accounts.
• Generate customer account statements upon request.
• Reconcile billing records with payments received.
• Prepare monthly billing performance analysis and reports.
• Maintain accurate schedules for all customers.

Requirements

Education Requirements:

• Bachelor’s Degree in Accounting, Finance, Business Administration, Economics, Engineering or a related discipline.

Experience Requirements:

• Minimum of 3 years’ experience in billing, preferably in a utility setting.

Technical Skills Requirements:

• Experience using ERP software, such as Sage 300 or equivalent.
• Advanced Microsoft Excel skills for data analysis and reporting.
• Strong numerical and analytical skills.
• Familiarity with the Nigerian Gas Network Code (NGNC).
• Ability to reconcile billing and payment records.
• Good understanding of utility metering and billing processes.

Required Competencies:

• Strong focus on customer satisfaction.
• Familiarity with the Nigerian Gas Network Code.
• Understanding of energy billing and energy balancing.
• Ability to adapt to the dynamic needs of a start-up organisation.
• Detailed and thorough approach to operational tasks.

How to Apply

Interested and qualified candidates should apply online through the link below:

Click here to apply online

Application Closing Date: Not Specified.