Access Bank Plc is a financial institution with a presence in 9 countries across Africa and the United Kingdom, as well as operations in all major cities in Nigeria. Also referred to as Africa’s Bank of Best Practice, Access Bank operates on a platform built on strong ethics, governance and professionalism.
Access Bank is recruiting qualified candidates to fill the following positions:
Team Lead, Process Automation
Location: Lagos
Job Grade: SB0 – DM
Reports to: Unit Head, Business Process Improvement & Automation
Group: Business Process Improvement & Automation
Job Overview
The Team Lead, Process Automation will lead the end-to-end delivery of automation initiatives across the enterprise, ensuring the successful identification, design, development and deployment of RPA and intelligent automation solutions.
The role will drive the automation pipeline by prioritising high-impact opportunities, aligning initiatives with business objectives and delivering measurable improvements in efficiency, cost savings, turnaround time and service quality.
Key Responsibilities
- Define and manage the end-to-end automation delivery roadmap aligned with enterprise digitisation objectives.
- Establish and maintain a robust pipeline of automation opportunities across business units.
- Prioritise initiatives based on cost savings, FTE reduction, customer experience improvement and risk mitigation.
- Lead the full automation lifecycle from discovery, design, development, testing and deployment through to hypercare.
- Ensure timely and high-quality delivery of RPA solutions within agreed SLAs.
- Manage dependencies across business units, IT teams and third-party vendors.
- Ensure resource availability and allocation.
- Create and maintain comprehensive project documentation.
- Oversee process assessments to identify automation opportunities and optimisation areas.
- Validate “To-Be” process designs to ensure efficiency, scalability and compliance.
- Ensure alignment of automation initiatives with Lean Six Sigma and continuous improvement principles.
- Engage senior stakeholders to secure buy-in, funding and sponsorship for automation initiatives.
- Establish governance frameworks for automation delivery, including approval, risk management and compliance checkpoints.
- Provide regular reporting and dashboards on automation performance and pipeline status.
- Lead, mentor and manage Business Analysts, RPA Developers and Process Analysts.
- Build and scale automation delivery capabilities across the team.
- Drive a high-performance culture focused on innovation, accountability and continuous improvement.
- Ensure all automation solutions meet quality, security and regulatory requirements.
- Oversee UAT, sign-offs and production readiness activities.
- Identify and mitigate risks associated with automation deployments.
- Track and report realised benefits, including FTE savings, cost reduction, turnaround time improvement and accuracy gains.
- Continuously optimise deployed solutions and identify opportunities for further enhancement.
Qualification and Experience
Mandatory:
- Bachelor’s Degree in STEM, Computer Science, Business Administration or a related discipline.
- 3 – 6 years’ working experience as a Project Manager, preferably within a financial institution.
- Relevant certifications such as ITIL, PMP, PRINCE2, CBAP, Professional Scrum Product Owner or Professional Scrum Master.
Desirable:
- Experience supporting large-scale or highly regulated financial institutions.
- Master’s Degree in a relevant field.
- Other relevant professional certifications and qualifications.
Required Skills and Abilities
- Strong organisational skills, attention to detail and ability to multitask.
- Customer relationship management skills.
- Strong problem-solving and analytical skills.
- Negotiation and conflict resolution skills.
- Proven project administration experience in the information technology sector.
- Strong working knowledge of Microsoft Office.
- Creative and innovative thinking.
- Process improvement skills.
- Knowledge of information and knowledge management.
- Strong attention to deadlines and budgetary guidelines.
- Strong interpersonal, oral and written communication skills.
Team Lead, Process Re-engineering
Location: Lagos
Job Grade: SB0 – DM
Reports to: Unit Head, Business Process Improvement & Automation
Group: Business Process Improvement & Automation
Job Overview
The Team Lead, Process Re-engineering will lead the enterprise-wide identification and prioritisation of inefficiencies and manual tasks, directing the team to design optimised “To-Be” process states aligned with strategic goals.
The role will oversee the analysis, documentation and mapping of end-to-end business processes while driving cost-reduction and performance-improvement opportunities with accountability for measurable financial results and ROI.
Key Responsibilities
- Understand business problems and needs from executives, product managers, operations managers and business users.
- Conduct in-depth reviews of existing banking processes to identify inefficiencies, waste and risks.
- Develop clear process maps and flowcharts representing current-state processes.
- Use data analysis tools to identify bottlenecks, cycle times and error rates.
- Conduct gap analysis and impact assessments for proposed changes.
- Use data-driven insights and benchmarks to propose sustainable solutions that meet business needs while minimising risk.
- Understand technology solutions to business problems and communicate solutions to the business.
- Lead brainstorming sessions and workshops within the Process Re-engineering team.
- Maintain clear and up-to-date process documentation in accordance with regulatory requirements.
- Develop process re-engineering strategies to enhance efficiency, reduce costs and improve quality.
- Analyse and document detailed business requirements, including data, functional and non-functional requirements.
- Collaborate with cross-functional teams to ensure seamless execution of initiatives.
- Engage senior executives to communicate innovative solutions aligned with business strategy.
- Communicate process changes and improvements to relevant stakeholders.
- Train staff on the impact of business process improvements on their roles and work areas.
- Obtain required business sign-off against business requirements.
- Ensure traceability between business and functional requirements.
- Validate system designs against requirements and test cases produced by the Quality Assurance team.
- Establish metrics and KPIs to measure the success and impact of initiatives.
- Research new ways of working to continually improve productivity and quality.
- Conduct post-implementation reviews and gather stakeholder and user feedback.
- Facilitate knowledge-sharing sessions within the Process Re-engineering team.
Qualification and Experience
Mandatory:
- Bachelor’s Degree in STEM, Computer Science, Business Administration or a related discipline.
- At least 6 years’ working experience as a Process or Business Analyst, preferably within a financial institution.
- Understanding and application of Continuous Improvement and Business Analysis methodologies.
- Experience managing complex operations, ideally within the financial services sector.
- Experience dealing with high-level stakeholders in the implementation of robust business solutions.
- Relevant certifications such as Lean Six Sigma Green/Black Belt, ITIL, PMP, PRINCE2, CBAP, Professional Scrum Product Owner or Professional Scrum Master.
Desirable:
- Proficiency in process modelling tools such as Visio, ARIS or Bizagi.
- Experience in the financial services industry.
- Experience with data visualisation and reporting tools such as Excel, Power BI or Tableau.
- Master’s Degree in Business, Engineering, IT or a related discipline.
- Other relevant professional certifications and qualifications.
Required Knowledge, Skills and Abilities
Technical and Functional Skills:
- Expert-level knowledge of Lean Six Sigma (DMAIC) and advanced process mapping (BPMN).
- Strong strategic data analytics, BI tools and performance measurement skills.
- Deep understanding of automation, AI/ML and digital transformation.
- Strong project and programme management skills, including Agile, Waterfall and PMP methodologies.
- Comprehensive knowledge of banking operations, products and regulatory compliance.
Soft Skills:
- Executive-level stakeholder influence and communication skills.
- Strategic vision and systems thinking.
- Change leadership and organisational change management skills.
- Decisive problem-solving and crisis management abilities.
- Strong team leadership, coaching and mentoring skills.
- Resilience, political awareness and adaptability.
How to Apply
Interested and qualified candidates should apply online through the official Access Bank recruitment platform:
Team Lead, Process Automation:
Apply Online
Team Lead, Process Re-engineering:
Apply Online
Note: Only shortlisted candidates will be contacted.
Application Closing Date
Not Specified.