Team Lead, Process Re-engineering at Access Bank Plc

Job Title: Team Lead, Process Re-engineering
Location: Lagos
Job Grade: SB0 – DM
Reports to: Unit Head, Business Process Improvement & Automation
Group: Business Process Improvement & Automation

About Access Bank Plc

Access Bank Plc is a financial institution with a presence in 9 countries across Africa and the United Kingdom, as well as operations in all major cities in Nigeria. Also referred to as Africa’s Bank of Best Practice, Access Bank operates on a platform built on strong ethics, governance and professionalism.

Job Overview

The Team Lead, Process Re-engineering will lead the enterprise-wide identification and prioritisation of inefficiencies and manual tasks, directing the team to design optimised “To-Be” process states aligned with strategic goals.

The role will oversee the analysis, documentation and mapping of end-to-end business processes while driving cost-reduction and performance-improvement opportunities with accountability for measurable financial results and return on investment.

Key responsibilities include:

• Championing structured methodologies such as Lean Six Sigma and DMAIC, supported by data-driven analytics.
• Leading collaboration with technology leadership to integrate automation, AI/ML and digital transformation solutions at scale.
• Orchestrating cross-functional engagement with business units and senior executives to align roadmaps, secure buy-in and drive adoption of new processes.
• Establishing and governing documentation standards and process improvement frameworks.
• Coordinating and governing the updating of processes and procedures across the Bank in line with change control protocols.
• Ensuring enterprise-wide process documentation is standardised, approved and systematically disseminated to users and stakeholders.

Key Responsibilities

Identify and Analyse Current Processes

• Understand problems and needs from business executives, product managers, operations managers and business users.
• Conduct in-depth reviews of existing banking processes to identify inefficiencies, waste and risks.

Process Mapping

• Develop clear and concise process maps and flowcharts to visually represent the current state of each process.

Performance Measurement and Bottleneck Identification

• Utilise data analysis tools to identify bottlenecks, cycle times and error rates within processes.
• Conduct gap analysis and impact assessments for proposed changes.

Process Improvement Recommendations

• Use data-driven insights and benchmarks to propose sustainable solutions that meet business needs while minimising risk and satisfying internal audit requirements.
• Understand technology solutions to business problems and communicate proposed solutions effectively to the business.
• Lead brainstorming sessions and workshops within the Process Re-engineering team to generate new ideas and concepts.

Develop and Maintain Required Documentation

• Ensure clear and up-to-date process documentation is maintained in accordance with regulatory requirements.
• Develop strategies for process re-engineering aimed at improving efficiency, reducing costs and enhancing quality.
• Analyse and document detailed business requirements, including data, functional and non-functional requirements, using techniques such as use cases, flowcharts and screen mock-ups.

Work with Business Stakeholders

• Collaborate with cross-functional teams to ensure seamless execution of initiatives.
• Engage with senior executives to communicate innovative and actionable solutions aligned with the business strategy.

Communication and Training

• Effectively communicate process changes and improvements to relevant stakeholders.
• Train staff on how business process improvements affect different job functions and work areas.
• Obtain required business sign-off against business requirements.

Other Responsibilities

• Ensure traceability between business and functional requirements.
• Validate system designs against requirements and test cases produced by the Quality Assurance team.
• Establish clear metrics and KPIs to measure the success and impact of improvement initiatives.
• Research new ways of working to continually improve productivity and quality.
• Conduct post-implementation reviews, gather relevant stakeholder and user feedback, and share insights.
• Facilitate knowledge-sharing sessions within the Process Re-engineering team.

Qualification and Experience

Mandatory

• Bachelor’s Degree in STEM, Computer Science, Business Administration or a related discipline.
• At least 6 years’ working experience as a Process or Business Analyst, preferably within a financial institution.
• Understanding and application of Continuous Improvement and Business Analysis methodologies.
• Experience managing complex operations, ideally within the financial services sector.
• Experience dealing with high-level stakeholders in the implementation of robust business solutions.
• Relevant professional certifications such as Lean Six Sigma Green/Black Belt, ITIL, PMP, PRINCE2, CBAP, Professional Scrum Product Owner or Professional Scrum Master.

Desirable

• Proficiency in process modelling tools such as Visio, ARIS or Bizagi.
• Experience in the financial services industry.
• Experience with data visualisation and reporting tools such as Excel, Power BI or Tableau.
• Master’s Degree in Business, Engineering, IT or a related discipline.
• Other relevant professional certifications and qualifications.

Required Knowledge, Skills and Abilities

Technical and Functional Skills

• Expert-level knowledge of Lean Six Sigma (DMAIC) and advanced process mapping (BPMN) for enterprise-wide process transformation.
• Strong strategic data analytics, BI tools and performance measurement skills.
• Deep understanding of automation, AI/ML and digital transformation.
• Strong project and programme management skills, including Agile, Waterfall and PMP methodologies.
• Comprehensive knowledge of banking operations, products and regulatory compliance, including operational risk and AML/ATF requirements.

Soft Skills

• Executive-level stakeholder influence and communication skills.
• Strategic vision and systems thinking.
• Change leadership and organisational change management skills.
• Decisive problem-solving and crisis management abilities.
• Strong team leadership, coaching and mentoring skills.
• Resilience, political awareness and adaptability in navigating regulatory, organisational and technological complexities.

How to Apply

Interested and qualified candidates should apply online through the official Access Bank recruitment platform:

Apply for the Team Lead, Process Re-engineering position

Note: Only shortlisted candidates will be contacted.

Application Closing Date

Not Specified.