Job Title: Team Lead, Process Automation
Location: Lagos
Job Grade: SB0 – DM
Reports to: Unit Head, Business Process Improvement & Automation
Group: Business Process Improvement & Automation
About Access Bank Plc
Access Bank Plc is a financial institution with a presence in 9 countries across Africa and the United Kingdom, as well as operations in all major cities in Nigeria. Also referred to as Africa’s Bank of Best Practice, Access Bank operates on a platform built on strong ethics, governance and professionalism.
Job Overview
The Team Lead, Process Automation will lead the end-to-end delivery of automation initiatives across the enterprise, ensuring the successful identification, design, development and deployment of RPA and intelligent automation solutions.
The role will also drive the automation pipeline by prioritising high-impact opportunities, ensuring alignment with business objectives and delivering measurable improvements in efficiency, cost savings, turnaround time and service quality.
Key responsibilities include:
- Overseeing cross-functional collaboration between business units, RPA developers, IT teams and senior stakeholders.
- Applying structured methodologies and best-practice delivery frameworks to ensure scalability, governance and continuous improvement of automation initiatives.
Key Responsibilities
Automation Strategy and Pipeline Management
- Define and manage the end-to-end automation delivery roadmap aligned with enterprise digitisation objectives.
- Establish and maintain a robust pipeline of automation opportunities across business units.
- Prioritise initiatives based on impact, including cost savings, FTE reduction, customer experience improvement and risk mitigation.
Delivery Oversight and Execution
- Lead the full automation lifecycle from discovery, design, development, testing and deployment through to hypercare.
- Ensure timely and high-quality delivery of RPA solutions within agreed SLAs.
- Manage dependencies across business units, IT teams and third-party vendors.
- Ensure resource availability and allocation.
- Create and maintain comprehensive project documentation.
Process Discovery and Optimisation
- Oversee process assessments to identify automation opportunities and areas for optimisation.
- Validate “To-Be” process designs to ensure efficiency, scalability and compliance.
- Ensure automation initiatives align with Lean Six Sigma and continuous improvement principles.
Stakeholder Management and Governance
- Engage senior stakeholders to secure buy-in, funding and sponsorship for automation initiatives.
- Establish governance frameworks for automation delivery, including approval, risk management and compliance checkpoints.
- Provide regular reporting and dashboards on automation performance and pipeline status.
Team Leadership and Capability Development
- Lead, mentor and manage Business Analysts, RPA Developers and Process Analysts.
- Build and scale automation delivery capabilities across the team.
- Drive a high-performance culture focused on innovation, accountability and continuous improvement.
Quality Assurance and Risk Management
- Ensure all automation solutions meet quality, security and regulatory requirements.
- Oversee User Acceptance Testing (UAT), sign-offs and production readiness activities.
- Identify and mitigate risks associated with automation deployments.
Value Realisation and Continuous Improvement
- Track and report realised benefits, including FTE savings, cost reduction, turnaround time improvement and accuracy gains.
- Continuously optimise deployed solutions and identify opportunities for further enhancement.
Qualification and Experience
Mandatory
- Bachelor’s Degree in STEM, Computer Science, Business Administration or a related discipline.
- 3 – 6 years’ working experience as a Project Manager, preferably within a financial institution.
- Relevant professional certification such as ITIL, PMP, PRINCE2, CBAP, Professional Scrum Product Owner or Professional Scrum Master.
Desirable
- Experience supporting large-scale or highly regulated financial institutions.
- Master’s Degree in a relevant field.
- Other relevant professional certifications and qualifications.
Required Knowledge, Skills and Abilities
- Solid organisational skills, including attention to detail and the ability to multitask.
- Customer relationship management skills.
- Strong problem-solving and analytical skills.
- Negotiation and conflict resolution skills.
- Proven working experience as a project administrator in the information technology sector.
- Strong working knowledge of Microsoft Office.
- Creative and innovative thinking skills.
- Process improvement skills.
- Adequate knowledge of information and knowledge management.
- Strong attention to deadlines and budgetary guidelines.
- Strong interpersonal skills.
- Excellent oral and written communication skills.
How to Apply
Interested and qualified candidates should apply online through the official Access Bank recruitment platform:
Apply for the Team Lead, Process Automation position
Note: Only shortlisted candidates will be contacted.
Application Closing Date
Not Specified.