Job Title: Senior Manager – Transaction Operations
Company: MoMo PSB
Location: Victoria Island, Lagos
Employment Type: Full-time
MoMo PSB is a digital financial services provider within the MTN Nigeria ecosystem, offering innovative payment and financial solutions to individuals and businesses. The company is committed to advancing financial inclusion and delivering accessible digital financial services across Nigeria.
Job Summary
MoMo PSB is recruiting to fill the position of Senior Manager – Transaction Operations. The successful candidate will be responsible for maintaining transaction integrity, managing settlement and reconciliation exceptions, overseeing disputes and chargebacks, strengthening operational controls, and ensuring timely resolution of transaction-related issues.
The role supports the Head of Banking Operations in maintaining a resilient, scalable and efficient transaction operations environment aligned with business objectives and regulatory requirements.
Key Responsibilities
- Manage the day-to-day delivery of transaction processing and monitoring across payment channels, ensuring transactions are processed accurately, securely and within agreed service levels.
- Oversee settlement and reconciliation activities with NIBSS, partner banks, switches and other payment ecosystem partners, ensuring timely settlements and prompt resolution of reconciliation exceptions.
- Monitor transaction performance and coordinate the investigation and resolution of failed, pending, reversed and irregular transactions, including recurring issues requiring root-cause analysis.
- Manage transaction disputes, reversals, refunds and chargebacks, ensuring customer and agent issues are resolved within regulatory, payment scheme and internal timelines.
- Maintain strong operational controls across transaction processing, settlement, reconciliation and dispute management, proactively identifying control gaps and potential financial or operational risks.
- Ensure transaction operations comply with applicable CBN requirements, payment scheme rules, internal policies and operational procedures while supporting regulatory, audit and risk management requirements.
- Drive continuous improvement and automation of transaction operations, reducing manual intervention, operational errors and turnaround times while improving transaction success rates and service delivery.
- Partner with Technology, Finance, Treasury, Risk, Compliance, Fraud Management and Customer Experience teams to resolve operational issues and support the successful implementation of new products and payment capabilities.
- Monitor operational performance through reports, dashboards and service metrics, escalating significant transaction incidents, exceptions and emerging risks as required.
- Lead, coach and develop the Transaction Operations team, ensuring clear accountability, strong performance standards and effective delivery against operational objectives.
Qualifications and Experience
Education
- Bachelor’s degree in Accounting, Finance, Economics, Banking, Business Administration, Computer Science, Engineering or a related discipline.
- A postgraduate degree would be an advantage.
- Relevant professional certification such as ACA, ACCA, ACIB, CISA, CRISC, Six Sigma or PMP would be an advantage.
Experience
- Minimum of 10–13 years’ experience in transaction processing, payment operations, banking operations, settlement and reconciliation, or digital financial services.
- At least three years’ experience in a leadership or managerial role.
- Experience in fintech or banking is preferred.
- Good understanding of the financial services regulatory environment and regulatory policies.
- Demonstrable experience managing high-volume transaction operations.
- Practical experience working with payment switches, partner banks and the broader payments ecosystem.
How to Apply
Interested and qualified candidates should apply online through the MoMo PSB recruitment portal.
Application Portal: https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/jobs/preview/7934/
Applicants are advised to review the MoMo PSB Privacy Notice before submitting their applications.
Application Closing Date: 13th November 2026.
Additional Information:
- Eligible females and persons with disabilities are encouraged to apply.
- MTN Nigeria and MoMo PSB do not charge applicants any fees at any stage of their recruitment processes.
- Applicants should beware of fraudulent recruitment offers and activities.