Sycamore-ng is a financial technology (Fintech) services company that operates a financial marketplace connecting lenders and borrowers. With a team of skilled professionals and cutting-edge technology, the company provides solutions for businesses and individuals seeking loans or looking to earn returns through its marketplace.

Job Title: Tech Support Officer

Location: Nigeria (Hybrid)
Employment Type: Full-time
Industry: Financial Technology (Fintech)

Role Summary

The Technical Support Specialist will provide timely and effective technical support to Sycamore-ng customers and internal users.

The role involves troubleshooting issues across web and mobile applications, APIs and other digital products, while working closely with Engineering and Product teams to resolve technical issues and improve the user experience.

The ideal candidate should be technically proficient, customer-focused and resourceful, with the ability to communicate complex technical information clearly to both technical and non-technical users.

Key Responsibilities

Respond to customer experience enquiries via Freshdesk, email and chat in a timely and professional manner.
Troubleshoot and resolve customer issues, escalating complex cases to the Engineering team when necessary.
Collaborate with Engineering teams to identify, document and resolve software bugs.
Ensure accuracy, clarity and professionalism in every customer interaction.
Suggest and implement process improvements to optimise workflows and efficiency.
Track and report customer experience trends, issues and insights.
Stay up to date with Sycamore-ng products, Fintech compliance requirements and industry best practices.
Commit to ongoing professional development through certifications, webinars and relevant courses.

Requirements

3–5 years of experience in technical support, IT helpdesk or customer-facing Fintech roles.
Strong troubleshooting skills covering web, mobile and API-related issues.
Hands-on experience with support tools such as Freshdesk, Jira or similar platforms.
Excellent communication skills, with the ability to simplify complex technical information.
Highly organised, resourceful and able to take ownership of assigned tasks.
Familiarity with Fintech systems such as digital lending, wallets or KYC/AML is an advantage.

How to Apply

Interested and qualified candidates should send their CV to [email protected] using “Tech Support Officer” as the subject of the email.

Application Closing Date: Not Specified.