Ikeja Electric Plc, also known as Ikeja Electricity Distribution Company (IKEDC), is Nigeria’s largest power distribution network, committed to redefining customer experience and becoming the provider of choice wherever energy is consumed. The company powers homes and businesses through innovation, operational excellence and a strong focus on customer service.
Ikeja Electric began its current phase of growth and expansion on 1 November 2013 following the handover of the defunct Power Holding Company of Nigeria (PHCN) to the NEDC/KEPCO Consortium under the Federal Government of Nigeria’s privatisation scheme.
Job Details
- Company: Ikeja Electricity Distribution Company (IKEDC)
- Job Title: Technical Hub Manager
- Location: Lagos
- Employment Type: Full-time
- Reporting To: Chief Technical Officer (CTO)
- Level: Manager to Senior Manager
Job Summary
The Technical Hub Manager will oversee resource allocation, operational efficiency and performance management across the technical hubs. The role is responsible for ensuring smooth disconnection and reconnection processes, timely fault resolution and compliance with established service level agreements (SLAs).
Key Responsibilities
- Ensure efficient deployment of resources within the technical hubs to support business objectives.
- Supervise disconnection, reconnection and technical fault resolution teams, ensuring assigned tasks are prioritised effectively.
- Monitor hub performance through Monthly Performance Reviews (MPRs) and provide insights through weekly reports.
- Ensure all technical hub activities comply with agreed SLAs.
- Propose and implement strategies to improve hub performance and operational efficiency.
- Collaborate with business units, control centres and support departments to ensure seamless operations.
- Oversee power equipment restoration efforts and ensure timely resolution of system downtime.
Qualifications and Requirements
Education
- Bachelor’s Degree or equivalent in Electrical Engineering, Mechanical Engineering or a related technical field.
Work Experience
- Minimum of 10 years’ relevant work experience in a related sector or organisation.
- Demonstrable understanding of logistics and distribution management processes.
- Experience suitable for a managerial position at Manager to Senior Manager level.
Technical Competencies
- Operations Management.
- Materials Management.
- Logistics Management.
- Safety and Health Compliance.
- Strong IT systems knowledge and skills.
- Knowledge and understanding of specialist systems, including Enterprise Resource Planning (ERP) and customer data systems.
Behavioural Competencies
- Customer Centricity: Ensure efficient service delivery by promptly addressing technical concerns and optimising customer satisfaction.
- Risk Management: Identify operational risks, implement mitigation strategies and ensure compliance with regulatory and safety standards.
- People Leadership: Foster collaboration, accountability and knowledge-sharing among technical teams.
- Entrepreneurship: Innovate and improve operational processes while ensuring optimal resource utilisation and value creation.
- Organisational Learning: Promote continuous learning and development within the technical hubs.
- Change Management: Drive process improvements and ensure smooth adoption of new systems and operational frameworks.
What the Role Offers
- Lead and manage high-performing technical teams.
- Gain expertise in logistics, distribution management and service operations.
- Develop strong analytical, reporting and decision-making skills.
- Work with advanced IT systems, including ERP and customer data management tools.
- Drive strategic initiatives that improve efficiency and service delivery.
How to Apply
Interested and qualified candidates should apply online through the application portal:
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30th September 2026.