MTN Nigeria is a leading telecommunications and technology company providing mobile, digital and enterprise solutions to individuals, businesses and organisations across Nigeria.
We are recruiting to fill the position below:
Job Details
Company: MTN Nigeria
Job Title: Analyst – CVM Operations
Job Identification: 7780
Location: MTN Nigeria – Lagos Office, Falomo Roundabout, Ikoyi, Lagos
Region: South West
Division: Marketing
Employment Type: Full-time
Job Category: MTN Level 2
Experience: 3–7 years
Degree Level: Bachelor’s Degree
Job Purpose
The Analyst will support inbound and outbound campaign activities aimed at reducing customer churn, increasing customer spending and improving campaign performance across MTN Nigeria’s network.
Responsibilities
- Monitor and track campaign performance throughout the campaign lifecycle.
- Support inbound and outbound campaign management platforms for campaign execution, deployment and evaluation.
- Assist with User Acceptance Testing (UAT) for new Below The Line (BTL) offers.
- Support the development and execution of BTL campaigns designed to generate incremental revenue and reduce customer churn.
- Assist in writing, editing and proofreading campaign scripts to ensure effective marketing communication and improved campaign uptake.
- Analyse inbound and outbound campaign results and provide recommendations based on campaign performance.
- Support campaign management systems and channels.
- Collaborate with relevant teams to ensure campaigns are properly deployed, monitored and evaluated.
- Contribute to continuous improvements in campaign execution and customer engagement.
Requirements
- First degree in any relevant discipline.
- Fluent in English.
- 3–7 years of relevant professional experience.
- Experience working with others in a medium-sized organisation, particularly in campaign management, customer service, BTL communications or a related function.
- Experience working with databases in the telecommunications industry.
- Knowledge of experimental test design.
- Demonstrable reporting and analytical skills.
- Good understanding of customer data analysis.
How to Apply
Interested and qualified candidates should apply online through the official MTN Nigeria careers portal.
Apply here: https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/7780/
Application Closing Date: 28th September 2026 at 10:55 PM.